Refund Policy

You may request a full refund within 14 days of the initial charge for a paid SarabMail plan, for any reason. Write to support@sarabmail.com or use the receipt from Paddle. The 14 days start when Paddle charges you.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides customer service for payment inquiries and handles returns. A refund is paid back by Paddle to the original payment method.

After the first 14 days, renewal charges are refunded when the service was unavailable for a material part of the period you paid for, or when we cancel a plan we could not provide. A renewal you simply forgot is reviewed case by case.

Free and API Free are not charged, so there is nothing to refund. Enterprise follows the written order if it differs from this policy.

We may refuse a refund where the account was used for abuse that caused a third-party loss, or where a chargeback on the same charge is already open. Asking for a refund does not require you to delete the inbox first.

Cancel from the Paddle receipt or by writing to support@sarabmail.com with the key prefix and the Paddle receipt. Cancellation stops the next renewal. Access continues until the end of the period already paid, then the key returns to the free plan for that audience.